CertiPay
  • 08-Jan-2019 to 09-Mar-2019 (EST)
  • Client Services
  • Winter Haven, FL, USA
  • Compensation is commensurate with education, skills and experience
  • Full Time

CertiPay provides a competitive benefits offering to full-time employees including but not limited to medical insurance, dental insurance, vision insurance, long and short term disability insurance, paid time off, and paid holidays


Can you contribute new ideas to spark a team, lead a department, and change an industry?

At CertiPay, we strive to keep team members engaged and passionate about their role.  To do this, we have created a culture of freedom to develop and actuate employee talents.  We provide a dynamic, challenging work environment for team members with endless opportunities.

Our success with our clients is driven by our ability to manage our customers' needs quickly and effectively.

Our success with our employees is driven by our belief in investing not only in their professional lives but also in their personal lives.

We are not as big as some of our larger competitors, but our IMPACT is!!  We believe in our product line, our team members and take pride in giving our clients the best customer experience possible. 

 

CertiPay is seeking a Client Services Representative to join our growing company. Under general supervision, the Client Service Representative provides telephone support to external Clients who contact CertiPay concerning payroll practices, human resources, CertiPay software operations, and other technical and non-technical issues.

DUTIES

  • Engage in positive participation within a team-oriented customer service environment.
  • Effectively manage daily client base requests.
  • Effectively research and provide accurate and timely resolution for client inquiries.
  • Ensure compliance with necessary audits and internal compliance.
  • Effectively support, educate and develop the client base and align with CertiPay products and services.
  • Assume ownership and responsibility for client issues through effective problem resolution and process updates.
  • Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items.
  • Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences.
  • Provide extended business day support to clients when appropriate and necessary.
  • Utilize effective customer service skills to successfully continue to develop client trust and partnership.
  • Actively engage in effective business and software best practice resolutions.
  • Actively engage in effective client retention practices.
  • Effectively analyze issues and provide problem resolution.
  • Demonstrate a positive attitude with internal and external clients.


    QUALIFICATIONS

    Experience and Education:
    Demonstrated knowledge with database, web server, and open source technology
    Demonstrated knowledge of Payroll, HR and Time and Attendance software systems
    Ability to multi-task and adapt within a fast-paced environment
    Strong organizational, problem-solving and analytical skills
    Strong communication skills
    Positive Attitude
    Preferred:
    Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.

    Technologies:
    Microsoft Office Products
    Payroll, Time and Attendance, and HRIS Software Platforms

    Knowledge, Skills, and Abilities:
    Strong Client service orientation
    Strong problem-solving orientation
    Technical knowledge or technical aptitude
    Mathematical aptitude
    Computer skills, including Windows and MS Office programs
    Strong listening and oral communication skills
    Team orientation
    Organizational skills

CertiPay is an equal opportunity employer.  

CertiPay values and supports the employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.

CertiPay
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